Your Instagram inbox, answered.
Shoppers ask about size, price and stock in your DMs — then go quiet when nobody replies for hours. ChatAxon is bringing the same assistant that already knows your catalog to Instagram, so every message gets a real answer in seconds. We're finishing it now — join the list and we'll tell you the day it opens.
No card required. We'll only email you about this feature.
your.store
Active now
do you have this in a size 40? 👀
Yes — 3 left in size 40, €89.90. Want me to send the link? 🙂
What it will do
Built on the assistant already running on hundreds of product pages — not a separate bot you'd have to train again.
Answers from your real catalog
It reads the same synced product data as your website assistant — live prices, stock and variants. No separate knowledge base to maintain.
Replies in the customer's language
Detects the language of each DM and answers in it, so international shoppers get a native reply without you switching keyboards.
Working hours you control
Set a schedule per day. Outside it, choose to stay silent or send a custom 'we're closed' note — the choice is yours, per account.
Hands off to you, cleanly
When someone asks for a human or gets frustrated, the assistant steps back and leaves the thread for you in your Instagram inbox.
Order status in the DM
Customers asking 'where is my order?' get a live answer from your store data, right in the conversation — no link, no login.
Connect once, in a click
Log in with Instagram from your dashboard. No Facebook Page juggling, no developer, no code to paste anywhere.
How connecting will work
Log in with Instagram
One click from your ChatAxon dashboard. You authorize the professional account you want answered.
Pick when it replies
Set working hours and what happens outside them. Turn the assistant off for Instagram at any time without touching your website widget.
It answers from day one
No training, no scripts. It already knows your catalog from the store you connected.
What it won't do (yet)
We'd rather tell you now than have you find out after signing up.
It's not a shared team inbox
Instagram conversations stay in Instagram. Your website chats and your DMs are two separate places — we're not pretending otherwise.
It won't recognise a returning customer across channels
Someone who chatted on your site and then DMs you is treated as a new conversation. Cross-channel memory isn't built yet.
Text DMs first
Story replies, voice notes and image messages aren't handled at launch. Plain text conversations are.
Questions people are already asking
When exactly will this launch?+
We don't have a public date yet. The integration works end to end in testing; what remains is Meta's app review, which is outside our control. Join the list and you'll hear from us the day it opens rather than getting a guess now.
Will it cost extra?+
No. Instagram DM replies will be included in every ChatAxon plan, including the entry plan, at no additional cost.
Do I need a Facebook Page?+
No. Connecting uses Instagram login directly, so you only need an Instagram professional (business or creator) account. There's no Facebook Page to link and nothing to whitelist.
Can I keep answering some DMs myself?+
Yes. You can set working hours, switch the assistant off for Instagram entirely, and it steps aside on its own when a customer asks for a human. You keep full access to your inbox at all times.
Does it use the same product data as my website chat?+
Yes — that's the point. It reads the same synced catalog, so prices, stock and product details stay consistent between your site and your DMs with nothing extra to maintain.
Will my Instagram chats show up in the ChatAxon dashboard?+
Not at launch. Instagram conversations live in your Instagram inbox. A single view across both channels is something we want to build, but we're not going to claim it before it exists.