Refund Policy

1. Overview

ChatAxon provides subscription-based software services. We want you to be satisfied with your purchase. This Refund Policy explains when and how refunds may be issued for ChatAxon subscriptions and services.

2. 14-Day Money-Back Guarantee

If you are not satisfied with your ChatAxon subscription, you may request a full refund within 14 days of your initial purchase. To request a refund, contact us at support@chataxon.com with your account email and order details. We will process your request within 2 business days.

3. Recurring Subscriptions

You may cancel your recurring subscription at any time from your dashboard under Billing. Cancellation stops future charges but does not retroactively refund the current billing period. Your service remains active until the end of the paid period.

4. Non-Refundable Items

• Subscriptions beyond the 14-day initial period.
• Partial months of service after the initial 14 days.
• Accounts terminated due to violation of our Terms of Service.
• Add-on conversation charges once consumed.

5. How Refunds Are Processed

Approved refunds are credited to the original payment method within 5–10 business days. Paddle, our payment processor, handles the refund on our behalf. You will receive an email confirmation once the refund has been issued.

6. Contact

For refund requests or questions, email support@chataxon.com. We typically respond within one business day.