Privacy Policy

1. Introduction

ChatAxon team ("we," "us," or "our") respects the privacy of our users ("user" or "you"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ChatAxon and use our services. Please read this privacy policy carefully.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

• Personal Data: Personally identifiable information, such as your name and email address, that you voluntarily give to us when you fill out forms (e.g., Waitlist, Contact, or Custom Integration forms).
• Business Data: Information related to your business, such as your website URL, e-commerce platform name, order volume, and catalog size, provided during the inquiry process.
• Derivative Data: Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, and your access times.

3. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:

• Respond to your product and customer service requests.
• Send you technical notices, updates, security alerts, and administrative messages (e.g., via Resend).
• Evaluate your eligibility for our waitlist and early adoption programs.
• Monitor and analyze usage and trends to improve your experience with the Site.

4. Disclosure of Your Information

We may share information we have collected about you in certain situations. We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf. These include our database hosting providers (e.g., Supabase) and email communication platforms (e.g., Resend). We do not sell your personal information to third parties.

5. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

6. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at: support@chataxon.com.